San Francisco Guest Services Representative

The San Francisco Guest Services Representative at Cooley plays a pivotal role in delivering exceptional service to clients, attorneys, and staff within the firm's San Francisco office. This position is integral to the Office Services/Facilities team, ensuring seamless operations and a welcoming environment for all visitors.

In this role, the representative will manage a variety of tasks, including answering and directing phone calls, greeting and registering visitors, and coordinating meeting room reservations. They will also assist with local transportation arrangements, maintain a secure reception area, and support the administrative needs of the office. Collaboration with other departments, such as Operations and Guest Services, is essential to ensure that all requests for space, catering, and AV/technology equipment are handled efficiently.

Ideal candidates should possess prior customer service or receptionist experience, with a preference for those with a college degree and previous law firm experience. Proficiency in Microsoft Office and familiarity with making international and long-distance calls are required. Strong verbal and written communication skills, attention to detail, and the ability to maintain confidentiality are essential. The role also demands the ability to work well under pressure and handle multiple tasks simultaneously.

Cooley offers a competitive compensation package, including health insurance, paid time off, and other benefits. The firm is committed to providing a supportive and dynamic work environment, fostering professional growth and development opportunities for its employees.

Joining Cooley means becoming part of a forward-thinking firm that values innovation, collaboration, and excellence. The Guest Services Representative will have the opportunity to contribute to the firm's success while developing their career in a dynamic and supportive setting.