Senior Account Manager (m/w/d)
As a Senior Account Manager at Wolt, you will be responsible for managing our largest SMB merchants, increasing the adoption of Wolt’s products, and driving their growth on the platform. In this role, you will drive commercial negotiations, close complex deals in a competitive landscape, analyze and synthesize large datasets, and manage your portfolio with a consultative approach.
Your key responsibilities will include leveraging your business acumen and analytical abilities to raise the adoption of Wolt’s products and services among the restaurant partners within your portfolio. You will drive complex commercial negotiations to strengthen the partnership with key restaurant partners while meeting financial targets for these accounts. Additionally, you will constantly monitor your portfolio’s performance, interpret complex data sets, and provide data-driven consultancy to your partners. Conducting periodic meetings, presenting business reviews, and leading discussions with a consultative approach will also be part of your day-to-day work. Collaboration with the Marketing team to plan and execute campaigns together with restaurant partners is expected. As a senior presence, you will help others level up through training and mentorship. Actively monitoring the competitive landscape and feedback loop to influence Wolt’s product improvements is also a key aspect of this role.
The ideal candidate will have over 5 years of experience in a client-facing, commercial role such as Account Management, Sales, or Marketing positions. A commercial acumen with a consultative approach to client management is essential, understanding the financial drivers of the industry and proactively identifying opportunities that will ensure the growth of both your accounts while meeting Wolt’s KPIs and financial targets. Knowledge or previous exposure to analytical dashboards (e.g., Looker, Power BI, SQL knowledge) is required. A sales-oriented mindset with strong verbal and written communication skills and a passion for leading strategic conversations in a dynamic and competitive landscape is important. Good time-management skills with a problem-solving attitude, excellent interpersonal skills with the ability to adapt the tone to suit the audience, and a high sense of ownership and proactivity are also necessary. Advanced Microsoft Excel or Google Sheets knowledge is expected. Fluency in German and excellent English skills are required.
Wolt offers a dynamic environment with the opportunity to work in a fast-growing tech company with a startup mindset. The role provides the chance to make a significant impact on the growth and success of our restaurant partners. A supportive and inclusive team culture that values innovation and continuous improvement is part of the company’s ethos. There are opportunities for personal and professional development within a global organization.
Wolt is committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.