Senior AI Applications Engineer

Who are we?

Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley and Bangalore.

Who are you?

The Senior AI Application Engineer will be pivotal in providing world-class post-deployment support for Ema’s Agent Assist/Chatbot product. This role requires a strong blend of technical expertise and customer-focused problem-solving. You will configure, troubleshoot, and optimize AI solutions for our customers, ensuring high performance, continuous improvement of customer workflows, and exceptional customer satisfaction. You will independently manage complex deployments and solutions for enterprise customers with minimal guidance.

You will:

Roles and Responsibilities

- Configure and integrate AI/GenAI workflows using platform APIs and customer data, ensuring smooth and secure deployment.

- Translate customer requirements into technical solutions, validating workflow correctness and continuously refining prompts for optimal performance.

- Develop and automate tasks using Python & SQL, and build prototypes using open-source Agentic Frameworks to streamline CX workflows.

- Design, run, and analyze A/A experiments to measure and improve workflow quality and reliability.

- Monitor AI workflows using business metrics and observability dashboards, quickly responding to issues to ensure high availability.

- Provide proactive solutions and regular updates to customers, maintaining high CSAT through effective troubleshooting and communication.

- Diagnose and resolve platform issues related to APIs, data integration, and workflow configurations, collaborating with engineering when needed.

- Utilize...