ABOUT COUNSEL

Counsel’s mission is to multiply the world's healthcare capacity. We believe in a future in which every person has a personalized, AI-enabled doctor always in their pocket. To accomplish this, we’re building the first fully-vertical, AI-native medical group from the ground up. We’ve redesigned the entire clinical stack with custom AI tools that make our in-house physicians 10x faster and smarter. [learn more on our blog

Since our founding in 2023, we have formed partnerships with leading healthcare organizations and are on track to serve hundreds of thousands of patients on our platform within the next year. We have raised over $35M from a16z, Google Ventures, Pear VC and other top-tier VC firms.

Our team combines deep expertise in medicine (Harvard, Mt. Sinai, Mass General, UCSF) and technology (MIT, Google, DeepMind, NVIDIA, Stripe, Meta) — and we’re looking for exceptional people to join us as we scale.

Join us as we build the future of AI in healthcare!

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ABOUT THE ROLE

Counsel is hiring a Senior Client Success Manager to own the full post-sale client relationship, from implementation through renewal and expansion. For the first 6 to 12 months the work is hands-on. You will run implementations, manage launches, and build the delivery process from the ground up. As the portfolio matures, the work shifts toward executive account leadership, adoption strategy, and the post-launch operating model.

This role fits someone who is equally comfortable managing a critical path with a project team and presenting program performance to a health plan executive.

WHAT YOU'LL DO

- In the first 6 to 12 months:

- Drive active implementations from sales handoff through go-live. Own the project plan, the critical path, and all client-facing communication from kickoff through launch.

- Surface risks before they land. Identify...