Senior Client Success Manager - Influencer Marketing (9 Month FTC) | UK
ABOUT KYRA
Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.
📍London (Hybrid) | 9-month Fixed-Term Contract
💰 Competitive, dependent on experience
The Opportunity
You will be the day-to-day owner of one of Kyra's largest and most complex global enterprise accounts: a fast-moving, multi-category consumer brand with 12+ sub-brands, 35+ active stakeholders, and campaigns running simultaneously across multiple regions.
Your job is to keep delivery tight, keep the client happy, and be a safe pair of hands on a flagship account. This is not about growing or expanding the account. The commercial relationship is locked in. The job is world-class servicing at enterprise scale.
What you'll do:
- Own the global account relationship across 12+ sub-brands and multiple regions. Stay organised across a volume of comms, briefs, and stakeholders that is genuinely unusual.
- Orchestrate cross-functional teams: creative, paid media, creator partnerships, and product. You are the connective tissue. If something drifts, you see it early and fix it.
- If something drifts (performance, scope, relationship, or timeline) you see it early and fix it. No surprises. Steady, organised ownership.
🎯 Lead the Relationship Own client relationships across product launches, seasonal campaigns, and always-on programmes. Multi-thread across their teams. Build trust at every level. Have direct conversations when performance needs to improve.
📈 Turn Insight into Strategy Translate campaign data into clear, executive-level recommendations using AI to move from raw numbers to narrative faster. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.
🔍 Own Delivery End-to-End Lea...