ABOUT MARSHMALLOW

We exist to make migration easy.

A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way.

A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.

If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.

Move our mission, and your career, forward.

Customer Operations at Marshmallow

Customer Operations is the bridge between our business and the people we help. From explaining complex terminology and convoluted rules, to making them feel valued and understood. Every interaction is a chance to support our customers through a difficult period of transition. While working with the most up-to-date tools and processes, and being given the space to explore new ideas.

The pace is fast, the challenges are varied, and you’ll learn more here in a year than many do somewhere else in three. So we need people who stay curious when problems are unpredictable, ask the right questions before jumping to find the answers, and bring fresh thinking for better ways of working. In return, you’ll be trusted early, supported by a tight-knit team, and be given the chance to progress quickly through the early stages of your career.

What you'll be doing?

The Senior Collections Executive plays a crucial role in Marshmallow’s financial health by recovering outstanding balances in a fair, responsible, and compliant manner. This role involves supporting customers through their repayment journey, offering tailored solutions that align with FCA regulations and the Consumer Dut...