Senior Communications Manager
Cresta, a leader in AI-driven customer experience solutions, is seeking a Senior Communications Manager to join their dynamic team. This pivotal role reports directly to the Head of Communications and is integral to shaping and sharing Cresta's narrative with the world. The position is based in San Francisco, London, or New York, requiring in-office presence.
As a Senior Communications Manager, you will be responsible for building and nurturing relationships with top-tier business and tech journalists, editors, and podcasters. Your role will involve developing and executing earned media strategies for major announcements, preparing executives for media engagements, and collaborating cross-functionally with departments such as Marketing, Legal, HR, and Product to ensure cohesive communication aligned with business objectives. Additionally, you will drive thought leadership initiatives, draft various communications materials, and identify opportunities for industry awards and speaking engagements.
Ideal candidates will have over six years of progressive communications experience, particularly in corporate communications within high-growth B2B AI or technology companies. Exceptional written and verbal communication skills are essential, along with a keen ability to craft compelling narratives and adapt messaging across diverse audiences and formats. Established relationships with journalists and media outlets covering enterprise tech and AI are highly valued. Strong project management skills and the ability to manage multiple high-priority workstreams simultaneously are also crucial.
Cresta offers a comprehensive benefits package, including medical, dental, and vision plans tailored to individual and family needs, flexible vacation time to promote a healthy work-life balance, and paid parental leave. Additional perks include monthly gym and phone allowances, a work-from-home office stipend, and in-office meals provided via DoorDash.
Joining Cresta means becoming part of a forward-thinking company at the forefront of AI-driven customer experiences. With a leadership team comprising experts from the Stanford AI Lab and former leaders of Google's Contact Center AI and Vertex AI platforms, Cresta is poised for significant growth. This role offers the opportunity to contribute to shaping the future of customer experience AI and to work alongside some of the brightest minds in the industry.