Senior Customer Assurance Analyst

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

ABOUT THE ROLE:

The Senior Customer Assurance Analyst for Kong AI products is responsible for leading customer-facing security and compliance assurance activities while actively contributing to the development of strong, secure, and compliant AI offerings across Kong’s product portfolio.

This role acts as a product-aligned Subject Matter Expert (SME) for Kong AI products, supporting customer assurance requests, audit readiness, and cross-product collaboration. The role partners closely with Engineering, SRE, Product, Compliance, and Legal teams to ensure that AI capabilities are designed, implemented, and communicated in a way that meets customer trust expectations and regulatory requirements.

KEY RESPONSIBILITIES:

- Individual Contributor role with high ownership and customer-facing responsibility

- Serve as the primary Customer Assurance point of contact for Kong AI products and offerings.

- Support all customer assurance requests, including Security questionnaires, Due diligence inquiries, AI-related security and compliance questions.

- Attend customer calls as needed to explain Kong’s security posture, AI controls, data handling, and compliance practices.

- Provide clear, accurate, and customer-friendly responses tailored to AI use cases and risks.

- Act as a security and compliance advisor to Product and Engineering teams building Kong AI capabilities.

- Contribute to the design and evolution of AI features by:

- Providing guidance on secure-by-design and compliance-by-design principles

- Ensuring AI-related risks (e.g., data access, logging, third-party model usage, isolation, access controls) are appropriately addressed

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