Senior Customer Success Manager

At Apollo GraphQL, we’re revolutionizing GraphQL API orchestration, empowering organizations to innovate faster and rapidly deliver seamless experiences with lower risk.  Our mission is to make application development easier, better, and accessible to more people. We build open-source tools and commercial services used by many thousands of developers in production. 

Apollo is seeking a motivated and dynamic individual to join our Customer Success team as a Customer Success Manager. If you’re passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want you on our team.

What you'll do

- Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates.

- Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS.

- Own program and delivery management to drive timely and high impact customer outcomes with GraphOS.

- Provide guidance on API architecture best practices and cloud migration strategies.

- Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities.

- Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value.

Who you are

- Strong technical value-selling skills with a proven ability to align solutions with customer needs.

- Expertise in program and delivery management to drive tangible impact.

- Experience in stakeholder management, ensuring alignment across technical and business teams.

- Understanding of API architecture principles and cloud migration best practices.

- Demonstrated ability to work with teams executing complex technical implementations.

- Background in accou...