Senior Customer Success Manager - Korea
ABOUT US
Our mission is to reinvent the way people learn, starting with language.
Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn’t been meaningfully improved in decades. Speak is building a human-level, AI-powered tutor in your pocket: a conversation-first experience that lets learners actually speak, get instant feedback, and progress through carefully designed lessons. The result is a complete path from beginner to confident speaker across multiple languages.
Speak first launched in South Korea in 2019, where Speak has now become the number one language learning app, and we now serve learners across many markets and 15+ languages. Speak is one of the world’s leading AI companies, with over $150m raised in venture investment from OpenAI, Accel, Founders Fund, Khosla Ventures, and more, with a distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana.
ABOUT THIS ROLE
As a Senior Customer Success Manager in Korea under the Speak for Business (S4B) team, you'll own our most strategic direct B2B customer accounts and set the standard for what great customer success looks like at Speak. This is a high-impact IC role focused on driving retention and expansion across Korea's most valuable customers, while helping shape the playbooks and best practices that will define our CS function. You'll be a player-coach—delivering exceptional results on your own book while showing the team what world-class customer success looks like in action.
This role is designed for someone who wants to make an immediate impact as a top-performing IC, with an explicit path to team leadership as we scale.
WHAT YOU'LL BE DOING
- Own and grow a portfolio of Korea's highest-value direct business accounts, driving both retention and expansion to contribute meani...