Senior Customer Success Manager - North America

An Introduction to Primer

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.

Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on.

Watch our showcase >

Read up on our $100m Series C

Learn more about our culture >

WHICH TEAM WILL YOU BE JOINING?

At Primer, the Customer Success team is at the heart of our mission to unify payments and unlock growth through a world-class payments infrastructure. We partner closely with some of the most innovative businesses across the globe, guiding them to make the most of Primer’s powerful platform. From product onboarding to strategic expansion, we’re obsessed with delivering value at every step of the customer journey.

Success at Primer doesn’t mean just retaining customers, it means accelerating their growth. That’s why we focus on measurable outcomes, proactive guidance, and long-term relationships built on trust. If you're excited by the idea of shaping the future of global commerce and being a trusted partner to cutting-edge companies, you’ll fit right in.

🔍 WHAT WILL YOU BE DOING?

- This is a founding Customer Success role to spearhead our growth in North America

- You'll work with our merchants on a daily basis, putting their needs first, engaging them at critical points in their journey to ensure adoption, growth and renewal.

- You'll identify and qualify opportunities for growth while ensuring you have a constant view of risks.

- You'll represent the merchant internally at Primer, while progressing opportunities, risks and challenges proactively to ensure a great experience.

- You'll develop a deep understanding of our product and collaborate across...