Senior Customer Success Manager
The Senior Customer Success Manager at SecurityScorecard is a pivotal role within the Customer Success team, responsible for guiding clients in effectively managing cybersecurity risks. This position involves strategic engagement with a diverse portfolio of clients, ensuring they derive maximum value from SecurityScorecard's platform. The role requires a deep understanding of cybersecurity practices and a customer-centric approach to foster long-term relationships.
Key responsibilities include driving the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives. The Senior Customer Success Manager acts as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains. They are tasked with driving retention and expansion within their account portfolio, including accurate forecasting and close collaboration with internal sales teams. Identifying opportunities to increase customer value through platform adoption, new use cases, and expanded engagement is also a critical aspect of the role. Collaboration with Customer Success and Sales leadership to improve the customer journey and refine tools, templates, and best practices is essential. Additionally, the role involves sharing insights and solutions with peers to tackle new customer challenges and drive collective team success, representing the voice of the customer in product feedback and service delivery discussions, and building and nurturing relationships across the entire client organization, from daily users to C-suite executives.
Candidates should possess a Bachelor's degree and have over seven years of experience in account management, customer success, technical account management, or a similar customer-facing role. Strong written and verbal communication skills, combined with meticulous organizational abilities, are essential. A solid understanding of cybersecurity or third-party risk management practices is required, with cyber insurance experience preferred. Candidates should also have strong technical aptitude and the ability to quickly grasp platform capabilities from the customer’s perspective to drive business impact.
The estimated total compensation range for this position is $160,000 - $200,000, which includes base salary and bonus. Specific benefits include health coverage, unlimited paid time off, parental leave, tuition reimbursements, and stock options. Additional perks encompass a 401(k) plan, education stipends, and referral bonuses.
SecurityScorecard fosters a dynamic and inclusive culture, emphasizing collaboration, creativity, and continuous learning. The company is committed to promoting diversity and inclusion, enabling employees to challenge their thinking and expand their perspectives. Employees are encouraged to make an impact in cybersecurity while enjoying a fun, in-person office culture that thrives on collaboration and creativity. SecurityScorecard has been recognized by Inc. Magazine as a "Best Workplace" and by Crain’s NY as a "Best Places to Work in NYC." The company offers opportunities for professional development and career growth, supporting employees in reaching their full potential.