Senior Customer Success Manager
WHY SOCURE?
Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.
ABOUT THE ROLE
As an Enterprise Senior Customer Success Manager (Sr. CSM), you will be the strategic partner and trusted advisor for our most valuable enterprise customers. Your focus will be on executive alignment, success planning, and ensuring customers achieve measurable outcomes with our solutions.
Working hand-in-hand with Account Executives (who own renewals and upsells) and Solution Consultants (who drive adoption), you will be the bridge across functions, ensuring customer outcomes are consistently met. By leading initiatives such as executive business reviews, governance forums, and cross-business alignment programs, you will create visibility, reduce risk, and deepen strategic trust with our enterprise customers.
RESPONSIBILITIES
- Customer Partnership & Advocacy
- Build trusted relationships with executives and operational stakeholders across customer organizations.
- Act as the customer’s advocate internally, ensuring their needs influence product, support, and go-to-market priorities.
- Position our solutions as enablers of the customer’s most strategic business initiatives.
- Strategic Success & Value Planning
- Lead joint success planning to align customer goals with solution capabilities.
- Partner with Solution Consultants to interpret adoption...