Senior CXO Manager, Security and Risk
BUILD SOMETHING PEOPLE LOVE
Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. We move fast, we own our work, and we care deeply about the people using our products. If that sounds like you, keep reading.
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The Security & Risk Client Experience Operations (CXO) function is central to safeguarding both Wealthsimple and its clients. This team plays a critical role in our initiatives for fraud prevention, risk management, and fostering client trust. We collaborate across the organization to ensure the prompt and accurate resolution of issues related to fraud and risk, while continually refining our processes to deliver an exceptional client experience at scale.
ABOUT THE ROLE
As the Senior Manager, Security & Risk CXO, you will be responsible for leading a high-performing, cross-functional team overseeing key areas of client security and risk management, specifically focusing on fraud investigations, card disputes, and document verification. This pivotal role requires extensive collaboration and partnership with key stakeholders, including Product, Engineering, Analytics, and Compliance, to ensure the Client Experience Operations (CXO) strategy aligns with broader business and security goals.
WHAT YOU'LL DO
- Operational Leadership: Lead and scale multiple operational teams, including fraud investigations, card disputes, and document excellence, ensuring close collaboration with risk-related client support functions.
- Process Optimization: Design and implement optimized workflows and processes. Leverage automation, AI, and other scalable tools and strategies to re...