Senior incident manager
Hybrid role with flexibility to be based out of our Edinburgh or London office.
ABOUT US
Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well.
We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.
We’re also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.
Check out the Seccl website for the latest on our products and our mission to shape the future of investments.
THE ROLE
Following our rapid business growth and ambitious forward plans, we’re hiring a Senior Incident Manager to take responsibility for the end-to-end management and coordination of major and high-severity incidents.
Beyond leading live incident response, you’ll play a key role in shaping and maturing Seccl’s approach to incident management - strengthening our frameworks, governance and reporting as we scale.
You’ll drive post-incident reviews and trend analysis, ensuring robust root cause identification and the implementation of permanent fixes to avoid recurrence. You’ll also support the identification of lessons learned from both incidents and scenario exercising, helping ensure Seccl remains within impact tolerances for its Important Business Services.
ON A TYPICAL DAY YOU WILL…
- Take ownership of incident triage and escalation — assessing impact, setting priorities and coordinating effective responses across teams to meet regulatory expectations
- Lead incident calls and maintain clear, timely communication with stakeholders throughout the incident lifecycle, ensuring accurate documentation and transparent updates
- Facilitate post-inciden...