Senior Manager, Customer Education and Center of Excellence

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Job Summary
The Senior Manager of Customer Center of Excellence & Customer Education is responsible for building and scaling the programs, content, and operational mechanisms that help customers realize value more consistently across the post-sales lifecycle. This leader sits at the intersection of strategy and execution – driving customer-facing education, lifecycle best practices, scaled program design, and cross-functional enablement that improve adoption, outcomes, retention, and long-term customer health.

This role will lead the development of a cohesive Customer Education strategy while also shaping the broader Customer Center of Excellence function to create repeatable, high-impact customer programs. This leader will help build an AI-forward approach to Customer Education and Center of Excellence programs, using intelligent, scalable solutions to improve personalization, efficiency, and customer outcomes. The ideal candidate brings a blend of customer lifecycle expertise, program leadership, content strategy, operational rigor, and cross-functional influence.

Key Responsibilities

Customer Center of Excellence

- Build and lead a Customer Center of Excellence function that creates scalable, repeatable programs to improve customer outcomes across onboarding, ad...