Senior Manager, Customer Success

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

Senior Manager, Customer Success

As Senior Manager of Customer Success, you will play a key leadership role within CreatorIQ’s Enterprise Customer Success organization, leading and developing a team of Customer Success Partners responsible for some of our most complex and high-value customers.

You will be accountable for driving strong execution across your team and portfolio, including customer value realization, retention, renewal readiness, risk management, forecasting, and growth. You will also serve as an escalation point and strategic partner for selected Enterprise customers, working alongside senior CS leadership on our most complex global relationships.

This role requires a strong combination of people leadership, commercial acumen, Enterprise Customer Success experience, and meaningful knowledge of creator and influ...