Senior Operations Specialist – Merchant Onboarding (German speaking)
The Senior Operations Specialist – Merchant Onboarding (German speaking) at Wolt plays a pivotal role in integrating new restaurant and retail partners into the platform. This position is based in Berlin, Germany, and is part of the Onboarding Operations team, which ensures a seamless onboarding experience for partners. Wolt, a technology company founded in 2014, has expanded its services to over 500 cities in 30 countries, offering delivery of a wide range of products.
Key responsibilities include coordinating with various internal teams to facilitate a smooth onboarding process for merchants, primarily in the German market. The specialist will inform partners about processes and procedures through forms, emails, and phone calls, predominantly in German. Monitoring and tracking progress using tools like and other Wolt software is essential, as is mastering and improving existing systems, tools, and processes.
Candidates should possess a positive attitude and entrepreneurial spirit, with multiple years of experience in sales, support, operations, or account management. Strong problem-solving skills, customer-centric mentality, and the ability to work with individuals of varying technical levels are crucial. Organizational skills, meticulous attention to detail, and impeccable communication abilities are required. Fluency in German and English (at least C1 level) is mandatory; additional language skills are advantageous.
Wolt offers an attractive salary, flexible working hours, and 30 days of paid holiday. Employees benefit from discounts on Wolt orders, public transport allowances, and wellness allowances through Urban Sports Club. The company fosters a dynamic team environment with a flat hierarchy, providing opportunities for independent work and professional growth.
Joining Wolt means becoming part of a rapidly growing global technology company that values innovation and collaboration. The role offers a high learning and growth curve, allowing employees to shape something extraordinary in an international environment. Regular team events and weekly virtual all-hands meetings contribute to a supportive and engaging company culture.