Senior Product Support Engineer (L3)
ABOUT CODERABBIT
CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
ROLE OVERVIEW
At CodeRabbit, we seek an exceptional, enterprising Software Engineer to join our growing Rapid Response engineering organization. You will thrive on untangling complex technical challenges to ensure our customers get the most from our AI-powered code review platform. You will be the bridge between our cutting-edge AI technology and our customers, the innovative software engineers who rely on us. You will be a champion for our customers – a passionate advocate who goes above and beyond to ensure our customers are getting the most out of their investment in CodeRabbit.
As a Senior Software Engineer at CodeRabbit, you'll be contributing to the development of advanced applied AI systems that revolutionize code review processes. You'll work at the intersection of intelligent systems and software engineering, creating tools that empower developers to iterate rapidly in complex environments. Your expertise will be crucial in developing solutions that enhance code quality and developer productivity.
KEY RESPONSIBILITIES
TECHNICAL ENGINEERING (60-70%)
1. Debug, troubleshoot, and resolve highly complex technical issues that require code-level investigation and fixes
2. Develop bug fixes and patches for production issues, working directly in the codebase
3. Build small to medium-sized features and improvements based on customer feedback and support insights
4. Conduct root cause analysis (RCA) on critical incidents and implement preventive measures
5. Contribute to the...