Senior Program Manager, Trust & Safety
ABOUT THE ROLE
We’re hiring a Senior Trust & Safety Program Manager to lead high-impact safety programs across the company. In this role you’ll partner closely with engineering, operations, policy, and research to shape program strategy, align teams, and drive end-to-end delivery for critical safety initiatives. You’ll own complex cross-functional efforts, bring structure to ambiguity, and help the organization ship safer, reliable AI experiences at scale. You’ll work internally across technical and non-technical teams, and externally with vendors, partners, and safety experts to move our safety strategy forward.
This role is a good match for someone who enjoys guiding teams through complexity, is comfortable influencing without authority, and can juggle multiple priorities while staying focused on outcomes. You’ll often be the connective tissue between groups with different goals or constraints, and you should be energized by helping them land on shared direction. You’ll need to anticipate risk early, make tradeoffs clear, and help teams move forward even when the path isn’t fully defined.
WHAT YOU’LL DO
- Lead planning and execution of major Trust & Safety initiatives spanning moderation, detection systems, vendor workflows, and policy impact
- Build structures that keep teams aligned: scopes, goals, requirements, timelines, risks, and success measures
- Influence roadmap prioritization in partnership with product, eng, and research, ensuring safety requirements are fully understood and addressed
- Drive cross-functional accountability and communication across internal teams and external partners
- Track key program metrics and define reporting that helps leadership see progress, risk, and resourcing needs
- Manage vendors and external partners to performance expectations and quality standards
- Develop repeatable frameworks and operational patterns that improve execution quality across the Trust & Safety portfolio
- Serve as a strategic ad...