Senior Supplier Support Team Leader
SENIOR SUPPLIER SUPPORT TEAM LEAD
Reporting Manager: Global Customer Support Manager
Working Schedule: Monday - Fri, 10am-7pm
Location: Hybrid/Mumbai One BKC
ABOUT THE ROLE
We are looking for a highly proactive, operationally sharp, and people-first Support Manager to lead the day to day operations of our Buyer Operations and Support teams. In this role, you will oversee the teams responsible for managing supplier workflows and supporting our global marketplace. You will play a critical role in ensuring that orders are sourced, confirmed, and processed in line with customer requirements, helping to maintain the high fulfillment standards our customers expect. As the Team Lead for the PO & Support teams at Nivoda, you will be responsible for the full lifecycle of purchase orders from initial placement with global suppliers through to arrival at our quality control hubs. Your focus will be on removing operational friction, scaling efficient processes, and driving strong fulfillment performance across the marketplace. Alongside operational delivery, you will lead and develop a fast-paced, high-performing support team dedicated to ensuring our suppliers feel supported, valued, and set up for success on the platform. This role bridges day to day operational execution with strategic improvements, including team development, process optimization, and alignment across global offices to ensure a seamless buying experience.
KEY RESPONSIBILITIES
Team Leadership & Development
- Lead, mentor, and develop the Buyer Operations and Support teams to ensure high performance and strong engagement.
- Foster a culture of accountability, ownership, and continuous improvement within the team.
- Manage team capacity, scheduling, and workload distribution to ensure timely handling of orders and supplier inquiries.
- Support hiring, onboarding, and training of new team members.
Purchase Order & Supplier Operations
- Oversee the end-to-end lifecycle of purchase orders, fr...