Senior Technical Account Manager
Block is seeking a Senior Technical Account Manager to support Afterpay and Cash App merchants across Australia. This role involves serving as a trusted technical partner to large merchants, ensuring their success through post-sales technical support that enhances performance and drives commercial outcomes. The position requires collaboration with various teams, including product, engineering, solutions engineering, go-to-market, and merchant success, to deliver comprehensive support.
Key responsibilities include identifying growth opportunities within the merchant portfolio, educating merchants and internal teams on Cash App Pay and Afterpay features, and conducting quarterly technical reviews to connect integration health with commercial performance. The role also involves partnering with Solutions Engineering to ensure seamless transitions from pre-sales to post-sales, collaborating cross-functionally to improve the merchant experience, and representing the merchant voice in product and engineering discussions. Additionally, the Senior Technical Account Manager will lead integration health monitoring, perform root-cause analysis, and implement preventative measures to standardize merchant implementations.
Candidates should have senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce. Prior hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development is essential. Experience in managing and growing enterprise accounts, including identifying expansion opportunities and driving commercial outcomes, is required. A solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms is necessary, along with the ability to clearly explain technical concepts to both technical and non-technical audiences.
While specific compensation details are not provided, Block offers a comprehensive benefits package that includes health insurance, retirement plans, and other perks. The company is committed to fostering a diverse and inclusive work environment, providing opportunities for professional growth and development. Employees are encouraged to participate in various initiatives and programs that support both personal and professional advancement.
Block is a global leader in financial services, offering innovative solutions that empower consumers and businesses. The company values creativity, collaboration, and a commitment to excellence, making it an ideal environment for individuals seeking to make a significant impact in the fintech industry. Joining Block provides the opportunity to work with cutting-edge technologies and contribute to products that are transforming the way people manage their finances.