Senior Technical Account Manager
The Senior Technical Account Manager (TAM) at Lighthouse is a pivotal role within the Commercial team, focusing on managing a portfolio of complex and high-value accounts. This position requires a blend of technical expertise and commercial acumen to drive customer adoption, retention, and growth. The role is based in the Dallas-Fort Worth Metroplex and involves close collaboration with Account Executives to strategize and execute account plans.
In this capacity, the Senior TAM will own the technical relationship across a diverse set of managed accounts, proactively identifying adoption gaps, technical risks, and expansion opportunities. Responsibilities include providing insights into usage, adoption, and return on investment to support renewals and commercial discussions. The role also involves leading or contributing to quarterly business reviews, adoption assessments, renewal preparations, and executive engagements, tailoring approaches based on account value and complexity.
Candidates should possess deep knowledge of Lighthouse's products, integrations, data structures, and AI capabilities. A strong understanding of business intelligence data structures, market codes, and common data-quality issues is essential. Experience with APIs, data flows, and property management system/channel integrations is crucial for diagnosing and explaining complex scenarios. The role demands the ability to translate technical capabilities into measurable business value, ensuring customers realize the full potential of Lighthouse's offerings.
While specific compensation details are not provided, Lighthouse offers a comprehensive benefits package that includes health insurance, retirement plans, and professional development opportunities. The company fosters a collaborative and inclusive culture, emphasizing innovation and customer success. Employees are encouraged to grow together, with a focus on delivering excellence and making every moment count.
Lighthouse is on a mission to revolutionize commercial strategy in the hospitality industry through its powerful AI platform. With significant funding and a rapidly expanding team, the company is scaling at an impressive pace. Joining Lighthouse offers the opportunity to be part of a dynamic and mission-driven organization committed to transforming the hospitality sector.