Senior Technical Support Engineer - Spanish
Motive is seeking a Senior Technical Support Engineer fluent in Spanish and English to join our dynamic team. In this role, you will be instrumental in diagnosing, troubleshooting, and resolving complex technical issues for our diverse customer base. As part of our Technical Support team, you will collaborate closely with colleagues across the company to enhance product reliability and customer satisfaction.
Your primary responsibilities will include exceeding customer expectations by delivering high-quality, timely support through various channels such as phone, chat, and email. You will investigate and resolve issues related to Motive's products, utilizing available data and tools to identify root causes. Additionally, you will report inconsistencies and bugs to the Technical Lead or Engineering team via Jira, assess the impact of issues, and provide constructive feedback to Tier 1 agents to aid in their development.
The ideal candidate will be bilingual, fluent in both Spanish and English, with strong written communication skills in both languages. You should possess 2-3 years of experience in customer support, technical support, or software development, preferably in customer-facing roles. A Bachelor's Degree in Computer Science, Engineering, or equivalent practical experience is required. Familiarity with the software development process and tools for a SaaS-based product is essential, along with technical troubleshooting skills and a willingness to learn and excel. Basic knowledge of SQL and Python is a plus.
At Motive, and inclusive workplace. We welcome individuals from various backgrounds, experiences, abilities, and perspectives to join our team.