Services Engagement Manager
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.
We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit or follow us on LinkedIn.
As a Services Engagement Manager (SEM) at Ironclad, you will be the key link between our customers, Sales, and Professional Services teams. Your mission: ensure every customer implementation is scoped accurately, aligned with their goals, and positioned for long-term success. You’ll lead strategic conversations during the sales cycle, craft tailored services engagements, and serve as a trusted advisor from pre-sale through handoff to delivery.
This role blends consulting, relationship management, and program strategy — perfect for someone who thrives in a cross-functional, fast-paced SaaS environment.
WHAT YOU WILL BE DOING:
- Lead Discovery & Scoping: Partner with Sales and Solutions teams during the pre-sales process to scope and define professional services engagements that meet customer needs.
- Develop & Negotiate SOWs: Craft Statements of Work (SOWs), collaborate with custom...