SMB Account Manager

Block (formerly Square) is seeking an SMB Account Manager to join their Account Management team. This role focuses on assisting small and medium-sized business (SMB) merchants in retaining, growing, and maximizing the benefits of Square's platform. The position is remote, with a preference for candidates in Tokyo, Japan.

As an SMB Account Manager, you will manage a dynamic portfolio of SMB merchants across various industries. Your responsibilities include developing strategies to prevent churn, identifying growth opportunities, and proactively engaging with merchants to enhance their experience with Square. You will collaborate with cross-functional teams to address client needs and contribute to the overall success of the SMB segment.

Candidates should have over five years of experience in account management, sales, or related client-facing roles, with a proven track record in retention and revenue growth. Strong negotiation skills, the ability to manage a high-volume portfolio, and proficiency in both Japanese and English are essential. Experience in fintech, payments, or SaaS platforms is advantageous.

Block offers a comprehensive benefits package, including flexible time-off policies, 401(k) matching, and wellness programs. Employees have access to various health insurance options, including medical, dental, and vision plans. Additional perks include employee stock purchase plans and performance bonuses.

The company fosters a collaborative and inclusive culture, emphasizing work-life balance and professional development. Employees are encouraged to work from locations where they feel most creative, with no return-to-office mandates. Block supports employee resource groups and offers learning and development opportunities to promote growth and inclusivity.