Software Engineer - Support Tooling (APAC/AMER)
ABOUT THE ROLE
We’re looking for an experienced Software Engineer to join our Support Tooling team to help build and evolve the internal systems that power Supabase’s support and operational workflows.
You’ll work closely with Support, Infrastructure, and Engineering teams to design tooling that sits between incoming support tickets and resolution. This includes internal dashboards, ticket automations, integrations with tools like Front, Slack, and Linear, and emerging AI-assisted workflows that reduce manual work—enabling support engineers to focus on higher-impact issues.
This role is ideal for someone who thrives in an async, fast-paced environment and is excited about building internal tools for a rapidly scaling engineering and support organization.
WHAT YOU'LL OWN
- Build and Maintain Tooling: Create internal systems that help Support and Engineering teams investigate, debug, and resolve customer issues efficiently.
- Stakeholder Partnership: Partner closely with Support leads and internal stakeholders to turn real-world pain points into scalable, reliable tooling.
- Internal Dashboard Evolution: Own and evolve our primary internal admin dashboard, maintaining existing functionality while contributing to its future frontend architecture.
- Automation Design: Design, implement, and maintain ticket automations, including rule-based workflows, webhook-driven background jobs, and cross-tool integrations.
- AI Implementation: Build and improve an AI agent and supporting workflows to automate repetitive tickets.
- Integrations: Develop and maintain integrations with third-party systems such as Front, Slack, Linear, and incident management tooling.
- Operational Excellence: Ensure reliability, observability, and operational safety for critical internal systems, including participating in an on-call rotation.
WHAT YOU BRING
- Experience: 8+ years of experience as a backend or full-stack engineer working on production systems.
- Technical De...