Software Engineer, Webservice Platform

The job

We're looking for a TypeScript Engineer with Site Reliability Engineering (SRE) mentality to join our Webservices Platform team. You'll help build and operate a central cloud service that handles customer authentication and authorization, storage, and filespace provisioning — critical infrastructure that other engineering teams and functions like Legal and Finance, depend on for uptime and SLA commitments.

We follow an SRE model where the engineers who write a service also monitor and operate it in production. You'll split your time between writing backend code in Node.js/TypeScript, and applying reliability engineering practices — observability, incident response, SLI/SLO — to keep that code healthy in production. Over time, you'll take ownership of initiatives across the platform, including its next major architecture generations (Web Service 2x/3x), as we modernize toward high availability and disaster recovery.

What you'll do:

- Write and maintain backend services in Node.js and TypeScript, and manage the cloud infrastructure (AWS) they run on.

- Set up and maintain observability — metrics, logging, distributed tracing, and alerting — using tools such as Cloudwatch, Elastic, Prometheus, InfluxDB, and Grafana.

- Participate in on-call rotations: triage incidents, drive rapid mitigation, lead root-cause analysis, and write postmortems. (You'll ramp into on-call gradually — first learning the service, its alerts and runbooks)

- Define and track SLIs, SLOs, and SLAs for the services you own, and use them to prioritize reliability work.

- Reduce operational toil by building internal tooling, CI/CD pipelines, and infrastructure-as-code.

- Contribute to modernization efforts aimed at high availability, disaster recovery, and high uptime, and help remove architectural obstacles blocking that work.

- Support provisioning and platform work for new customers alongside reliability and feature work.

- Collaborate closely with the rest of the We...