Solutions Architect - AI Infrastructure

BE YOUR OWN LAB

Prime Intellect builds the infrastructure that frontier AI labs build internally, and makes it available to everyone. Our platform, Lab, unifies environments, evaluations, sandboxes, and high-performance training into a single full-stack system for post-training at frontier scale, from RL and SFT to tool use, agent workflows, and deployment. We validate everything by using it ourselves, training open state-of-the-art models on the same stack we put in your hands. We’re looking for people who want to build at the intersection of frontier research and real infrastructure.

We recently raised $15mm in funding (total of $20mm raised) led by Founders Fund, with participation from Menlo Ventures and prominent angels including Andrej Karpathy, Tri Dao, Dylan Patel, Clem Delangue, Emad Mostaque, and others.

ROLE IMPACT

This role sits at the intersection of customer success, technical operations, and AI infrastructure delivery. You will work directly with customers to help them onboard, deploy, and scale on Prime Intellect infrastructure, while also building the internal systems, workflows, and automation that make that experience scalable over time.

Beyond supporting individual accounts, this person will help define how Prime Intellect serves sophisticated technical customers: turning high-touch support and deployment work into repeatable processes, better tooling, and durable operational leverage.

WHAT YOU’LL DO

CUSTOMER SUCCESS & ACCOUNT OWNERSHIP

- Serve as a primary point of contact for customers running AI workloads on our infrastructure

- Own customer onboarding and deployment coordination from post-sale through production readiness

- Build trusted relationships with customer teams and proactively manage issues, risks, and escalations

- Partner with engineering and operations to ensure customer needs are translated clearly into internal action

SYSTEMS, TOOLING & OPERATIONAL SCALE

- Build and improve the internal systems that sup...