Solutions Engineer, AI Agent
Cresta is a leading AI platform that transforms customer conversations into competitive advantages by integrating conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence. Serving prominent clients such as United Airlines, Cox Communications, and Marriott, Cresta is at the forefront of revolutionizing customer experience through AI-driven solutions.
The Solutions Engineer, AI Agent will serve as the dedicated expert on AI Agent technology, engaging early in the sales cycle to drive and support AI Agent opportunities alongside the Core Solutions Engineering team. This role involves owning the AI Agent technical narrative end-to-end, from workshop facilitation and use case design to high-stakes demos and API discovery. The Solutions Engineer will partner closely with Core Solutions Engineers, lead AI Agent workshops, and support complex AI Agent demonstrations.
Candidates should have over five years of experience in customer-facing technical roles, including at least three years in pre-sales selling to large enterprises. Hands-on experience designing, building, or selling AI Agents or agentic AI systems is essential, along with a practical understanding of APIs, integration patterns, and enterprise system connections to AI Agent workflows. Experience with Conversational AI, contact center platforms, or voice/chat automation technologies is also required.
Compensation for this role includes a base salary ranging from $160,000 to $205,000 per year, depending on experience. Additional benefits encompass comprehensive medical, dental, and vision coverage, flexible paid time off, paid parental leave, a retirement savings plan, remote work setup budget, and monthly wellness and communication stipends.
Cresta fosters a collaborative and innovative culture, emphasizing the integration of AI and human intelligence to enhance customer experiences. The company offers opportunities for professional growth and development, aiming to redefine how businesses interact with customers through AI-driven solutions.