Solutions Engineer Post-Sales

ABOUT DUST

We're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their work.

With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We already are a core part of their jobs.

We're at an exciting stage of our journey and growing fast. We're serving great customers like Cursor, Clay, Whatnot, and Persona, and aim to 5x our growth by the end of 2026.

Dust is a Sequoia-backed company with an experienced and determined team of optimists (coming from companies like Stripe and OpenAI) that likes to focus on users, getting great things done by shipping fast, and doesn’t take itself too seriously while doing so.

TLDR;

As a Post-Sales Solutions Engineer at Dust, you will act as the technical partner for our existing customers, ensuring they maximize value from our AI operating system throughout their journey with us. Your primary focus will be driving long-term customer success through value realization, identifying expansion opportunities, and creating high-value, sticky use cases that make Dust indispensable to their operations. You will work closely with our Customer Success and Product & Engineering teams to deepen customer relationships and drive retention.

RESPONSIBILITIES

- Develop and maintain deep expertise in Dust's product, platform capabilities, and prompt engineering best practices to serve as the internal expert for customer scenarios

- Serve as a trusted technical advisor to our Enterprise customers, building deep relationships with both technical and business stakeholders over time

- Lead advanced implementation projects, including high-value, high-impact use...