Solutions Engineer | Power
WHAT WE DO
Gecko Robotics is helping the world’s most important organizations ensure the availability, reliability, and sustainability of critical infrastructure. Gecko's complete and connected solutions combine wall-climbing robots, industry-leading sensors, and an AI-powered data platform to provide customers with a unique window into the current and future health of their physical assets. This enables real-time decision making to increase the efficiency and safety of operations, promote mission readiness, and protect the environment and civilization from the effects of infrastructure failure.
ABOUT THE ROLE
We’re looking for a Solutions Engineer, Power to lead customer deployments from kickoff through go-live. You will combine plant systems knowledge with hands-on software configuration, asset data validation, and customer coordination to ensure the platform accurately reflects each facility.
Our software gives industrial operators an accurate operating picture of their facility. You will help customers trust and use it by ensuring each site is set up correctly, explaining the engineering reasoning behind configuration decisions, and training users.
This role is based in our New York City or Pittsburgh office, with 25% to 50% travel to customer sites.
WHAT YOU WILL DO
- Serve as the technical point of contact across a portfolio of customer sites, leading configuration, deployment, and user training.
- Ensure every deployment meets customer expectations and agreed product requirements. Define and track success metrics and support adoption.
- Resolve configuration and deployment issues, keeping customers informed and involving Engineering or the commercial team when appropriate.
- Deliver product demonstrations, user training, and structured feedback sessions.
- Launch new customer sites from kickoff through go-live, coordinating requirements, timelines, and risks while improving deployment playbooks.
- Configure the software and build and...