Sr. Director, Global Customer Success

The Sr. Director, Global Customer Success at Veracode will lead the company's worldwide customer success initiatives, ensuring clients achieve optimal value from Veracode's application security solutions. This role is pivotal in driving customer satisfaction, retention, and expansion, aligning with Veracode's mission to empower organizations to develop secure software from the start.

Key responsibilities include developing and executing a comprehensive customer success strategy, overseeing a global team of customer success managers, and collaborating with cross-functional teams to enhance the customer experience. The Sr. Director will also analyze customer feedback to inform product development and service improvements, aiming to foster long-term client relationships and drive business growth.

Candidates should possess extensive experience in customer success leadership within the software or cybersecurity industry, with a proven track record of managing global teams and implementing successful customer engagement strategies. Strong analytical skills, excellent communication abilities, and a customer-centric mindset are essential for this role.

Veracode offers a competitive compensation package, including performance-based incentives, comprehensive health benefits, and opportunities for professional development. Employees enjoy a collaborative work environment that values innovation and continuous improvement.

Joining Veracode means becoming part of a company recognized as a leader in application security, committed to helping organizations secure their software development processes. This role offers the opportunity to make a significant impact on customer success strategies and contribute to the company's ongoing growth and industry leadership.