Sr. Manager, Account Management, Enterprise

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As the Senior Manager, Enterprise Account Management, you will lead the founding team of Enterprise Account Managers responsible for nurturing, retaining and growing our largest customers among Vanta’s rapidly growing customer base. You will hire and develop a high performing team of AMs who are customer value focused and results driven.

You will be responsible for contributing to the design of our upmarket Account Management strategy, developing a repeatable methodology to consistently exceed retention and expansion goals by inspiring customers to use Vanta as the foundation of their modern GRC program. Partnering closely with Customer Success, Product, Marketing and Operations leaders to represent your team and customers will be key to success in this role. You will be at the forefront of delivering Vanta’s GRC value and a key leader in executing our upmarket strategy.

What you’ll do as a Senior Manager, Enterprise Account Management at Vanta:

- Hire and develop a team of expert AMs and build a team culture of customer value, high performance and accountability.

- Contribute to the design of the upmarket AM methodology including value delivery, expansion strategies and renewal motions.

- Define playbooks and coach your team to achieve KPIs including expansion pipeline generation, expansion win rate, gross retention rate and net retention rate across your portfolio of customers.

- Deliver an accurate weekly forecast for both retention and expansion performance.

- Drive adoption of key AM competencies including effective portfolio prioritization, account planning, renewal risk management and value-based custom...