Sr Mgr, Engineering | Data Cloud

The Senior Manager of Engineering for Data Cloud at Five9 will lead the development and optimization of the company's customer data platform. This role focuses on leveraging the Five9 Data Cloud to drive personalized marketing, revenue execution, and customer engagement within the contact center industry. The position is based in Bengaluru, India, and offers an opportunity to work with a leading provider of cloud contact center software.

Key responsibilities include designing and developing scalable data pipelines, implementing AI-driven analytics, and ensuring compliance with data privacy regulations. The role involves integrating first-party customer data from various sources, such as CRM and marketing automation tools, into the Five9 Data Cloud. Additionally, the manager will lead a team of engineers, fostering a culture of innovation and technical excellence.

Candidates should possess a Bachelor's or Master's degree in Computer Science, Data Engineering, or a related field, with over 12 years of experience in data engineering and cloud platforms, including at least 5 years in a leadership role. Proficiency in cloud-native architectures, AWS services, and distributed systems is essential. Hands-on experience with technologies such as Snowflake, Kafka, Python, and Java is required, along with a strong understanding of data privacy regulations like GDPR and HIPAA.

Five9 offers a collaborative work environment that emphasizes diversity and inclusion. Employees have opportunities for professional growth and development within a company that is a leader in cloud contact center solutions. The role provides a chance to work on innovative projects that have a significant impact on customer engagement strategies.