Sr. Support Engineer I
Zinnia is a leading technology platform specializing in life and annuity insurance solutions. The company offers comprehensive technology solutions that simplify the experience of buying, selling, and administering insurance products. With over $180 billion in assets under administration, Zinnia serves more than 100 carrier clients, 2,500 distributors and partners, and over 2 million policyholders.
The Sr. Support Engineer I (Desktop Support Engineer) will be responsible for providing technical support and troubleshooting for hardware and software issues related to desktops, laptops, printers, and other peripherals. This role ensures the smooth operation of computer systems and assists users with their technical needs. Key responsibilities include acting as the first point of escalation for resolving IT software, hardware, and network connectivity issues, administering workstation hardening, encryption, and anti-virus configurations, and conducting user training sessions.
Candidates should have a minimum of 5-6 years of experience in IT Operations/Desktop support. A strong technical knowledge of IT infrastructure, hardware, and networking is essential. Proficiency in Microsoft Windows, hardware, and software troubleshooting is required. The role also demands the ability to perform full Deskside Technician duties, including supporting various IT equipment, troubleshooting hardware and software issues, and providing support for printers, mobile devices, VIP users, and video conferencing systems.
While specific compensation details are not provided, Zinnia offers a comprehensive benefits package that includes health insurance, retirement plans, and professional development opportunities. The company fosters a collaborative and innovative work environment, encouraging employees to be bold, team up, and deliver value. Zinnia's commitment to these core values contributes to its success in simplifying the insurance experience for all stakeholders.
Zinnia's culture emphasizes continuous innovation and growth, providing employees with opportunities to work on cutting-edge technology solutions in the insurance industry. The company values diversity and inclusion, creating a supportive environment where team members can thrive. Joining Zinnia means becoming part of a mission-driven organization dedicated to making financial protection accessible to all.