Staff Client Support Engineer
BigID is seeking a Staff Client Support Engineer to join their dynamic team. This role is integral to BigID's mission of providing innovative solutions for data security, compliance, privacy, and AI data management. As a Staff Client Support Engineer, you will be at the forefront of ensuring enterprise customers receive exceptional support, particularly when complex, high-impact issues arise in production environments.
In this position, you will collaborate directly with customer stakeholders to diagnose and resolve intricate technical challenges. Your responsibilities will include analyzing logs, metrics, and product code to identify root causes, delivering tailored fixes and workarounds, and coordinating with internal teams to drive multi-party issues to resolution. Additionally, you will partner with Engineering and Product Management to prioritize bugs, enhancements, and implementation improvements based on customer impact.
The ideal candidate will have over seven years of experience in IT, including at least two years in a customer-facing technical role within enterprise environments. Proficiency in Linux installation, configuration, and management is essential, along with hands-on experience deploying and operating applications with Docker and Kubernetes. Experience with cloud platforms such as AWS, Azure, or GCP, and a working knowledge of databases like SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB are also required. Strong troubleshooting skills and the ability to work independently are crucial.
Compensation for this role includes an annual base salary ranging from $120,000 to $140,000, with variations based on qualifications and experience. Additional benefits encompass variable compensation, equity incentives, and a comprehensive benefits package. BigID fosters a culture of inclusion and equality, emphasizing innovation, diversity, integrity, and collaboration. Employees are encouraged to embody the company's values: Care, Do, Try & Shine.
Joining BigID offers the opportunity to work with a global team passionate about next-generation technology. The company has been recognized for its achievements, including being named one of Forbes America's Best Startup Employers 2026 and ranking #1 in Security. BigID's commitment to a people-centric culture provides a fast-paced and rewarding environment where employees can thrive and contribute to the company's ongoing success.