Store Manager
The Studio Manager at Studs is responsible for overseeing all aspects of the studio's operations, leading a high-performing team, and ensuring an exceptional experience for every customer. This role involves managing both retail and piercing operations, driving revenue growth, maintaining operational excellence, and fostering a strong team culture. The Studio Manager reports directly to the Regional Manager and is based in Boston, MA.
Key responsibilities include owning the studio's overall performance, analyzing business reports to identify opportunities, delegating tasks within the management team, and ensuring compliance with piercing procedures and health and safety protocols. The Studio Manager is also responsible for scheduling, payroll accuracy, and maintaining inventory control practices. Additionally, the role involves building and leading a service-driven team, providing ongoing coaching and feedback, and creating a collaborative and trustworthy environment.
Candidates should have at least 2 years of management experience in a customer-facing environment, with a preference for experience in jewelry, piercing, or retail services. Proven success in leading a team of 7 or more employees, including specialized roles, is essential. The position requires on-site work five days per week, including evenings, weekends, and holidays, with scheduled days off typically on Wednesdays and Thursdays. Physical requirements include the ability to stand for extended periods and lift or move at least 20 lbs.
Compensation includes a salary range of $65,000 to $75,000 per year. Benefits and perks offered are comprehensive, including medical, dental, and vision insurance, access to mental health and work/life resources, voluntary life insurance, health and commuter tax-advantaged accounts, a 401(k) retirement savings plan, paid time off, paid parental leave, and exclusive employee discounts on piercings and jewelry.
Studs is a category-defining ear piercing and earring brand, recognized as one of the "10 most innovative companies in retail for 2023" by Fast Company. The company offers a unique Earscaping® experience that combines ear piercing with aftercare and earring shopping in a cool, fun, and welcoming environment. Joining Studs provides an opportunity to be part of a dynamic and innovative team committed to delivering exceptional customer experiences.