Supplier Success Professional (B2B Customer Support)- Bilingual Spanish/English
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires fluency in both Spanish and English.
Key responsibilities include providing professional support to Avetta customers via phone, email, chat, and other service channels; resolving complex supplier issues with a focus on customer experience and compliance accuracy; verifying and processing regulatory documents including insurance, safety manuals, and OSHA/MSHA records; accurately logging all interactions in Salesforce (Service Cloud) and following up as needed; supporting customer billing and subscription inquiries; collaborating with internal departments to resolve supplier needs and improve service delivery; participating in outbound campaigns and annual update verifications; and maintaining high standards in interaction quality, verification accuracy, and productivity metrics.
Ideal qualifications include fluency in Spanish and English; prior experience in customer service or call center environments preferred; strong written and verbal communication skills; proficiency with PC applications and CRM systems (Salesforce preferred); high attention to detail, adaptability, and self-motivation; demonstrated ability to learn and apply new systems and processes; familiarity with compliance documentation and supplier onboarding is a plus; high tolerance for stress and ability to manage multiple priorities; and fluency in verbal and written communication for additional language as required by posting and business need.
The position offers a pay rate of $16.50 per hour USD. The role requires 100% attendance for 8 weeks of training starting on April 6, 2026. If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tuesday through Thursday in office, Monday and Friday work from home).