Support Associate - Full time

Wolt is seeking a full-time Support Associate to join our dynamic team in Baku, Azerbaijan. As a Support Associate, you will play a crucial role in ensuring seamless operations and delivering exceptional service to our customers, courier partners, and venue partners. This position offers an exciting opportunity to be part of a rapidly growing company that values innovation and customer satisfaction.

In this role, your primary responsibilities will include providing support via live chat and phone to address inquiries and resolve issues promptly. You will work closely with various teams to ensure smooth delivery operations and contribute to the continuous development of our support functions. Your proactive approach will help maintain high service standards and enhance the overall customer experience.

The ideal candidate will possess excellent communication skills with a personal touch and a customer-focused mindset. You should be a fast learner, capable of multitasking, and thrive in a fast-paced environment. Fluency in Azerbaijani and Russian is required, along with the ability to work in English. As this is a shift-based role, flexibility to work morning, day, evening, and night shifts is essential.

Wolt offers a comprehensive benefits package, including medical insurance, 30 days of annual vacation, indexed vacation/annual leave payment, Wolt credits cashback benefit, employee assistance program, and access to Wolt-wide training programs. Additionally, you will enjoy a collaborative work environment with opportunities for professional growth and development.

Joining Wolt means becoming part of a company that values diversity, inclusion, and innovation. We are committed to empowering our employees and providing them with the tools and opportunities to excel in their careers. If you are passionate about delivering exceptional service and eager to contribute to a high-performing team, we encourage you to apply.