Support Associate - Full-Time

As a Support Associate at Wolt, you will be an integral part of our dynamic support team, ensuring seamless delivery operations and exceptional customer experiences. Wolt is a technology company that connects consumers with local merchants and couriers, operating in over 500 cities across 30 countries. In 2022, Wolt joined forces with DoorDash, expanding our global reach and commitment to empowering local communities.

In this role, your primary responsibilities will include supporting customers, courier partners, and venues via live chat and phone, ensuring smooth delivery operations, and collaborating with various teams to enhance our support functions. You will play a crucial role in maintaining the efficiency and reliability of our services, directly impacting customer satisfaction and operational success.

We are seeking individuals with excellent communication skills, a customer-focused and team-oriented mindset, and the ability to thrive in a fast-paced environment. Proficiency in the local language and professional working proficiency in English are essential. Candidates should be prepared to work in shifts, including mornings, evenings, and weekends, as our support operates seven days a week.

Wolt offers a range of benefits, including private health insurance, generous vacation days, employee assistance programs, and opportunities for professional development through training programs. Additionally, employees enjoy perks such as Wolt credits cashback, team-building events, and a supportive team culture.

Joining Wolt means becoming part of a rapidly growing company that values innovation, teamwork, and personal growth. We provide a dynamic work environment where you can develop your skills, take ownership of your role, and contribute to making cities better by empowering local communities.