Support Associate (part-time/full-time)

Wolt is seeking both full-time and part-time Support Associates to join our team in Almaty, Kazakhstan. As a Support Associate, you will play a crucial role in ensuring seamless delivery operations and providing exceptional support to our customers, courier partners, and venue partners. This position offers an opportunity to be part of a dynamic and fast-paced environment within a rapidly growing company.

In this role, your primary responsibilities will include supporting customers, courier partners, and venues via live chat and phone, ensuring that delivery operations run smoothly, and collaborating with the support team and other departments to develop and enhance our support functions. Your proactive approach will contribute to maintaining high service standards and operational efficiency.

The ideal candidate possesses excellent communication skills with a personal touch, a customer-obsessed and team-oriented mindset, and the ability to multitask effectively in a fast-paced environment. Fluency in Kazakh and Russian is required, along with the ability to work in English. Candidates must be able to work in shifts—five days a week with two flexible days off, covering day shifts from 11 AM to midnight or until 7 PM. All Support Associates are expected to work directly from the office.

Wolt offers a comprehensive benefits package, including private medical insurance coverage, Wolt credits cashback benefit, an employee assistance program, Wolt-wide training programs, strengthened paid sick leave, paid taxi from 10 PM to 6 AM, yearly team budgets, and access to fruits and drinks at the office.

Joining Wolt means becoming part of a company that values innovation, teamwork, and personal growth. We are committed to creating an inclusive and supportive work environment where employees are encouraged to take ownership and contribute to our mission of bringing joy, simplicity, and earnings to neighborhoods worldwide.