Support Associate

Wolt is seeking a Support Associate to join our dynamic team in Astana, Kazakhstan. As a Support Associate, you will play a crucial role in ensuring seamless delivery operations by providing exceptional support to our customers, courier partners, and venues. This position offers both full-time and part-time opportunities, allowing flexibility to suit your availability.

In this role, your primary responsibilities will include assisting customers, courier partners, and venues through live chat and phone communications. You will be instrumental in maintaining smooth delivery operations and will collaborate with various teams within Wolt to enhance our support functions continually.

The ideal candidate possesses excellent communication skills with a personal touch, a customer-focused and team-oriented mindset, and the ability to thrive in a fast-paced environment. Proficiency in Kazakh and Russian languages is essential, along with the capability to work in English. Candidates must be available to work in shifts, including mornings, evenings, and weekends, as our support operates seven days a week. Additionally, the ability to work onsite at our Astana office is required.

Wolt offers a comprehensive benefits package, including private medical insurance coverage, Wolt credits cashback benefit, an employee assistance program, Wolt-wide training programs, enhanced paid sick leave, paid taxi services from 10 PM to 6 AM, yearly team budgets, and complimentary fruits and drinks at the office.

Joining Wolt means becoming part of a high-growth environment where taking ownership and being part of an ambitious team are valued. We are committed to fostering an inclusive community and believe that true innovation happens when everyone has the opportunity to excel.