Support Associate

Wolt is seeking a full-time Support Associate to join our dynamic team in Thessaloniki. As a key member of our support team, you will play a crucial role in ensuring seamless operations and delivering exceptional service to our customers, courier partners, and venue partners. This position offers an exciting opportunity to be part of a rapidly growing technology company dedicated to enhancing local economies.

In this role, you will be responsible for handling 24/7 support through live chat and phone communications. Your primary duties will include assisting customers with inquiries, resolving issues promptly, and ensuring that delivery operations run smoothly. Additionally, you will collaborate with other teams within Wolt to continuously develop and improve our support functions.

The ideal candidate will possess excellent communication skills with a customer-focused and team-oriented mindset. You should be a fast learner, capable of multitasking in a fast-paced environment. Proficiency in Greek and English is required, along with a deep understanding of Thessaloniki's food scene and traffic patterns. Flexibility to work in shifts, including mornings, nights, and weekends, is essential.

Joining Wolt means becoming part of a company that values innovation and personal growth. We offer a supportive work environment where you can develop your skills and advance your career. If you are excited about working in a high-growth environment and being part of an ambitious team, we encourage you to apply.