Support Engineer
Job Title: Support Engineer
Company Overview:
Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, the teams within, and the patients they serve. We have established ourselves as the go-to platform in the space, are setting a new standard in healthcare technology, and are rapidly growing our market share. We are looking for a Support Engineer to support our SaaS products by bridging the gap between the engineering and client experience teams.
Why work for Prompt?
- Big Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
- Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
- Healthy Approach: This isn't an investment bank. At Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
- Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital.
Responsibilities
- Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
- Meet (virtually) with customers and internal stakeholders to diagnose potential issues
- Reproduce, debug, and identify root causes of issues in production and development environments
- Write detailed technical specifications for product engineers to reproduce and resolve identified issues
- Write performant scripts and database queries to resolve issues and respond to stakeholder requests
Qualifications
- 3+ years of experience working as either a Support Engineer or as a...