Support Operations Associate I
The Support Operations Associate I at is a pivotal role within the company's customer support team, focusing on delivering exceptional phone-based technical assistance to dealers. is a leading provider of cloud-based services for smart security and home automation, serving millions of users worldwide. This position is based in Bloomington, Minnesota, and requires in-person work at the company's offices.
In this role, the associate is responsible for troubleshooting and resolving technical issues related to products and services. Daily tasks include developing effective troubleshooting steps, sharing knowledge through documentation and training, and collaborating with team members to enhance service quality. The position offers a stimulating and fast-paced environment with continuous learning opportunities.
Candidates should possess a strong customer service orientation, an interest in technology, and the ability to multitask across various technical platforms while maintaining attentiveness to customer concerns. Demonstrated logical thinking and problem-solving skills are essential. Proficiency in web-based and mobile applications, as well as tools like Excel and Word, is required. Excellent written and verbal communication skills are necessary, and fluency in Spanish, French, or Portuguese is considered a plus. A bachelor's degree and prior phone-based support experience are preferred but not mandatory.
The compensation for this role ranges from $21.00 to $22.00 per hour, with eligibility for an annual discretionary bonus. Benefits include subsidized medical plan options, a Health Savings Account with company contributions, a 401(k) plan with employer match, paid holidays, wellness time, and vacation that increases with tenure. Additional perks encompass paid maternity and bonding leave, company-paid disability and life insurance, Flexible Spending Accounts, well-being resources, and a casual dress work environment.
fosters a collaborative and dynamic company culture, emphasizing professional growth and development. Employees have opportunities to work directly with executives and gain broad knowledge across multiple business areas. The company values innovation and offers exposure to the latest technologies in the smart security and home automation industry. Social events and activities are regularly organized to promote team cohesion and a positive work environment.