Technical Account Manager III
Huntress, a cybersecurity company founded in 2015 by former NSA cyber operators, is seeking a Technical Account Manager III to join their remote team. The company focuses on providing enterprise-grade cybersecurity solutions to businesses of all sizes, emphasizing accessibility and comprehensive protection. The Technical Account Manager III will serve as the primary technical liaison post-sales, ensuring customer satisfaction through high-quality, consultative support.
In this role, the Technical Account Manager III will be responsible for escalating and resolving complex technical issues by collaborating with product and engineering teams. They will assist customers and partners in effectively utilizing Huntress products to meet business objectives, deliver post-sales training, and identify opportunities for account expansion. Additional duties include leading product training sessions, advocating for customer needs within the organization, supporting customer onboarding and adoption, and participating in product research to inform future developments.
Candidates should have over six years of experience in technical account management, pre-sales, or similar roles, with a strong background in endpoint or network security areas such as antivirus, EDR, incident response, forensics, SIEM, firewalls, or HIPS/IDS. A deep understanding of threat actor tactics and the ability to educate others on mitigation strategies are essential. Proficiency in network design, hardening techniques, and troubleshooting is required, along with experience working with MSPs and/or VARs. Excellent communication and presentation skills, including the ability to engage with C-level executives, are crucial.
The compensation for this position ranges from $200,000 to $215,000 in on-target earnings, with an 80/20 split between base salary and variable compensation, plus equity. Huntress offers a fully remote work environment, generous paid time off, 12 weeks of paid parental leave, comprehensive medical, dental, and vision benefits, a 401(k) plan with a 5% contribution regardless of employee contribution, life and disability insurance, stock options for all full-time employees, and various allowances for home office setup and professional development.
Huntress is committed to creating a culture of inclusivity where every team member is valued and empowered to contribute authentically. The company focuses on making enterprise-grade cybersecurity accessible to businesses of all sizes, emphasizing a collaborative and mission-driven work environment. Joining Huntress provides an opportunity to be part of a growing company dedicated to protecting organizations from evolving cyber threats.