Technical Account Manager (India)

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!

As a Technical Account Manager at Docker, you will act as a strategic partner to our most critical customers, helping them maximize the value of Docker’s platform. You’ll bridge the gap between engineering and business outcomes, ensuring our customers succeed not just in using Docker, but in transforming how they build and ship software.

You’ll guide adoption strategies, anticipate technical blockers, and champion customer needs back into the product. You’ll also help shape what world-class customer success looks like at Docker as we scale.

RESPONSIBILITIES

- Drive product adoption aligned to customer objectives and serving as the trusted advisor for our customers.

- Collaborate with the sales team to document the customers SDLC, software-related business goals, and challenges.

- Conduct Executive Business Reviews to highlight the value that we provide to our customers and how we help our customers achieve their goals.

- Facilitating communication between the customer and Docker's Support, Implementation, Product, and Engineering teams.

- Stay up to date with Docker technologies and overall industry trends.

QUALIFICATIONS

- Proven experience in customer-facing technical roles (e.g. TAM, Solutions Architect, DevOps Consultant).

- Strong understanding of containerization, CI/CD, infrastructure-as-code, and developer tooling.

- Skilled at identifying patterns and building system-level strategies beyond just fixing symptoms.

- Comfortable navigating technical ambiguity and complex org structures with empathy and...