Technical Account Manager - LATAM
A QUICK RUN-DOWN OF THE JOB
We are hiring a Technical Account Manager in LATAM who combines hands-on integration support with actively managing and caring for our most important partners. You will be the day-to-day technical point of contact for top accounts, keeping their integrations healthy, acting as a bridge between our partners and internal teams. You'll collaborate closely with engineering and product to identify recurring issues, channel product feedback and feature requests to internal teams with clear, actionable context.
Please note that you must be located in the LATAM region and have relevant experience in Web3. Your application will not be considered if you're outside of this region.
WHAT YOU’LL DO
- Strategic partner ownership: Manage top-tier accounts, run high-quality check-ins (QBRs, reviews), and align business goals with technical outcomes.
- Hands-on integration support: Help partners design, build, test, and launch integrations. Troubleshoot APIs/SDKs/widgets and escalate with clear documentation when needed.
- Monitoring & reliability: Track logs, metrics, and errors to catch issues early. Maintain integration health (errors, versioning, limits, env mismatches) and support incident comms.
- Feature feedback loop: Collect and structure partner requests, inform internal prioritization (without overpromising), and keep partners updated.
- Cross-functional work: Collaborate with Engineering, Product, and Support to unblock issues and improve docs, tooling, and internal knowledge.
WHAT MAKES A GOOD CANDIDATE
- Proven technical client-facing experience: 5+ years in roles like Technical Account Manager, Solutions/Integration Engineer, or Tech Support within Web3.
- Strong API fundamentals: Comfortable working with HTTP/APIs—reading logs, traces, JSON; understands auth, webhooks, retries, idempotency, and common failure modes.
- Clear communicator: Can translate complex technical issues for both engineers and non-technical st...