Technical Account Manager (TAM)
Legion is a mission-driven company focused on transforming hourly jobs into good jobs by providing an AI-driven workforce management platform. The Technical Account Manager (TAM) will be an integral part of the Customer Success team, working closely with clients to ensure they achieve their technical objectives and derive maximum value from Legion's solutions. This role is hybrid, based in either Bangalore or Pune, India.
As a TAM, you will serve as the primary technical point of contact for assigned customer accounts, collaborating with customer System Administrators to understand their business processes, workflows, and system configurations. You will provide expert guidance on product capabilities, best practices, and system optimization, translating customer needs into actionable recommendations. Additionally, you will oversee and coordinate customer support tickets, manage complex technical issues, and proactively address recurring challenges by analyzing support trends.
The ideal candidate will have over three years of experience in Technical Account Management or a related field, with a strong background in implementing and configuring workforce management solutions. Exceptional interpersonal and communication skills are essential, as is the ability to manage multiple stakeholders and projects with competing priorities. A technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, and SnapLogic is preferred.
Legion offers competitive compensation and benefits, including equity options and retirement matching, to support your financial well-being. As a remote-first company, Legion fosters a culture of collaboration and innovation, providing opportunities for personal and professional growth. Joining Legion means being part of a mission-driven team dedicated to making a positive impact on the hourly workforce.
Legion's core values emphasize commitment to the mission, collaboration, and continuous improvement. The company is recognized as one of the fastest-growing private companies in America, according to the 2022 Inc. 5000 and the Deloitte 500 rankings. By joining Legion, you will have the opportunity to work alongside talented peers and directly with senior leaders to plan, execute, and empower the transformation of hourly jobs into good jobs.